Server's down

For reporting various bugs found in the module.
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Poisonous
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Server's down

Postby Poisonous » Mon Apr 24, 2017 2:32 am

See title!
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Kilaana
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Re: Server's down

Postby Kilaana » Mon Apr 24, 2017 5:45 am

Woke up to find out the server went down. Sorry to those who were expecting otherwise.

It seems to be a problem with the server host. They had a scheduled maintenance some hours ago to replace a failed drive in their systems, but that window has passed. I'm not sure why TER's server is still down, if it is part of the cluster that was affected.

I've submitted a ticket for it, fingers crossed we'll hear back from them soon.
“How long is forever, Rabbit? ...Why, Alice, sometimes just one second.” ― Lewis Carroll, Alice in Wonderland

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Kilaana
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Re: Server's down

Postby Kilaana » Mon Apr 24, 2017 6:12 am

Update #1 - From server host: "Unfortunately it appears there was a further problem which caused further degrading of the array on this node. We now need to fully reinstall this node and rebuild the array entirely from a new state."

Update #2 - From server host: "Technicians will be reinstalling the affected box - we expect this process to be complete at 4PM GMT. We sincerely apologize for the inconvenience this may cause. If you are on this box, please contact support after 4PM GMT and we will assist you with re-deploying a new instance and crediting your account. "
“How long is forever, Rabbit? ...Why, Alice, sometimes just one second.” ― Lewis Carroll, Alice in Wonderland

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Khaela Mensha Khaine
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Re: Server's down

Postby Khaela Mensha Khaine » Mon Apr 24, 2017 7:42 am

Thanks for keeping everyone updated and keeping an eye on things, Kilaana.

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Poisonous
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Re: Server's down

Postby Poisonous » Mon Apr 24, 2017 2:01 pm

Thank you much kilaana!
Mother Kelda Adler, high priestess of The Crying God. Found in Kelda's Clinic & Sarshel City South.
Hedwithien Le'lewaluin, wanderer. Found in ???
Larkka Kowalczyk , hedge witch. Found in ???
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DM Poisonous - Currently on hiatus.

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Kilaana
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Re: Server's down

Postby Kilaana » Mon Apr 24, 2017 2:56 pm

Thank you, Khaine & Poisonous.

Update #3 - From server host @ 2:05pm GMT: "We are currently attempting a final RAID rebuild to recover data which is currently at 5% and has just under 2 hours left to complete."

Update #4 -Ticket submitted @ 4:15pm GMT to re-deploy the server at 'draugr'. Pending response.
“How long is forever, Rabbit? ...Why, Alice, sometimes just one second.” ― Lewis Carroll, Alice in Wonderland

Kallian | Delorwyn Lle'quellas | Wilhemina Alencar | Zalika Maszim Zartusht

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Kilaana
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Re: Server's down

Postby Kilaana » Mon Apr 24, 2017 4:33 pm

Update #5 - From server host @ 5:16pm GMT: "The rebuild failed again so we are now forced to reinstall the node."
“How long is forever, Rabbit? ...Why, Alice, sometimes just one second.” ― Lewis Carroll, Alice in Wonderland

Kallian | Delorwyn Lle'quellas | Wilhemina Alencar | Zalika Maszim Zartusht

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Kilaana
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Re: Server's down

Postby Kilaana » Mon Apr 24, 2017 7:47 pm

Update #6 - The reinstall on the array node seems to be complete, but our server needs to be rebuilt which means copying all files and installing NWNX all over again. Our last backup was dated 22 April, so we will restart the server from there.

The entire process is rather tedious and could take anywhere from a couple hours to 24.
“How long is forever, Rabbit? ...Why, Alice, sometimes just one second.” ― Lewis Carroll, Alice in Wonderland

Kallian | Delorwyn Lle'quellas | Wilhemina Alencar | Zalika Maszim Zartusht

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Copper Dragon
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Re: Server's down

Postby Copper Dragon » Mon Apr 24, 2017 7:52 pm

Thank you so much for the updates, and bless you that you are up at this unseemly hour.

The server will be up when it will be; we will wait. If there is something we can do on our end - alas, I'm afraid to think it won't be much - we'll leap at the chance.

~ Copper
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Re: Server's down

Postby Ostheim » Mon Apr 24, 2017 9:40 pm

Bless your heart, Kilaana.
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